FAQ

This page will contain Frequently asked questions from new Customers using Ditat. You can use this guide to get answers to those frequently asked questions.

What is the URL to log in to my Ditat Account?

To login to your account, go to: https://ng01.ditat.net/

How can I fix a no documents found while sending invoices error?

If you get a message that no documents were found and the email was not sent in Ditat that is normally pointing to a file name that was too long to be collected during the invoice document collection process.

To fix this open the Document Management section for this load and look at the file names, if there is one that is large, rename it to a shorter name. If the retry count has passed you can move that count up one to resend the Invoice.

How can I fix a QB sync Vendor error?

If you are receiving error codes about Invalid Vendor Records, you can edit the Vendors details in Ditat which will prompt the system to reset that vendor for the next sync..

Edit the Driver or Carrier in Ditat after the message above and you should get the Vendor to sync and then you will see a one-time message like below to show you the vendor had an issue.

My driver quit. When I try to delete a record, I get a message notifying me that associated records exist and that I cannot proceed. How do I delete this record?

Records such as messages, trip information, etc still exist in our system and are linked to the driver. The following needs to be done:

1. Edit the driver record and remove the device from the driver's file.

2. Mark the driver's record as inactive.

Purging Data

Our system is constantly purging old data. After a retention period passes, you can remove this inactive driver because all the associated data will be purged.

How do I move a device from one driver to another?

A device can only be associated with one driver at a time. To change the driver using the device:

1. Remove the device from the old driver by going to the Maintain Drivers window and clearing the device field.

2. Add the device to the new driver and save the new information.

What is the file size limit for uploaded documents? 

Ditat has file size limits for documents.

• The file size limit for uploads is 25MB.

• The File size limit for attachments is 5MB.

If a file is under 25 MB it will be uploaded to the server.

• If the file is not a PDF it will get attached without changes as long it is under 5 MB.

• If the document is a PDF we will check the number of pages and if the page size is over 300kb the system will convert the pages to Black and White to save space. If this conversion results in the document being under 5 MB it gets attached to the system.

For images upload the documents as JPEG files so the image is not converted.

 I want fleet owners to view only their trucks when they log in. How do I do that?

Sometimes a subscriber would like to share some information with the fleet owners.

For example, it is possible that part of the fleet is owned by another company. The subscriber dispatches the trucks but the owner would like to track his own trucks.

The system security needs to be configured:

1. Set up a new group, i.e. Fleet owners. Configure this group with minimal permissions allowing these users to log into the TMS and track their own assets. See the image right below.

   

2. Set up another group for dispatching. Call this group FleetXYZ but do not give any permissions to the group. This will just be for messaging and grouping assets.

3. Assign each driver from this owner's fleet to the group you just created. Do it by specifying the Dispatch Group in the Maintain Drivers view.

4. Create a User Account for the fleet owner. Add the user to the Fleet owners group and the FleetXYZ group. The first group will give the owner permission to log in and view appropriate pages. The second group will tell the system which assets this user can see.

5. Add your own dispatchers to the group FleetXYZ so that they can see and dispatch those assets.
   

How do I stop receiving duplicate journal/vendor entry error messages when I sync with Quickbooks? (Online Version)

In QuickBooks online there is a setting under your account settings to warn if duplicates are being sent. Switch this to 'Off' if you wish to receive this warning no longer.

What does ‘Error generating token, code: 5’ when trying to log in mean?

This is an error related to the API user when trying to log in. A limit of 1000 tokens will be created within a 4-hour period.