FAQ

This page contains answers to frequently asked questions from new Ditat TMS users.

What is the URL to log in to my Ditat account?

To log in to your account, go to: https://ng01.ditat.net/

How do I add a new record (truck, trailer, driver, etc.)?

Type the ID you would like to use and press the Tab key on your keyboard. Tab will create a new record or open the existing record if the ID already exists. The Enter key is used only to search for existing records.

Click here or more information on Record IDs.

How do I save the column order settings on search screens?

To save your column layout, press the Search button. This button both runs the search and saves your current settings at the same time.

I can't save my trip due to an expiration error, but the expiration isn't until next year.

Check the year entered on the check call. A common cause of this error is a typo in the date. For example, entering 01/01/2126 instead of 01/01/2026 would always trigger an expiration error for truck, driver, or trailer expirations.

I can't find the shipment or trip when processing an invoice or settlement.

Double-check that the batch is set to the correct company. The batch company must match the company set to bill the shipment or pay the driver.

I can't save my location. It says "Verified address required!"

The address must be verified before saving. This is how Ditat determines the latitude and longitude of the location. To verify, click the Map tab and then click the Verify Address button in the upper left corner above the map.

The Rate Confirmation scanning screen is not reading the confirmation sheet.

This screen uses third-party AI to process confirmation sheet information. Please use the feedback options provided on the screen to submit your input to the appropriate party for review and improvement.

How can I fix a "no documents found" error when sending invoices?

This error typically means a file name was too long to be collected during the invoice document process.

To fix this, open the Document Management section for the load and look for any files with very long names. Rename any long file names to something shorter. If the retry count has already passed, you can increase the retry count by one to trigger the invoice to resend.

EFS money codes were issued, but no advance was created in Ditat.

Ditat receives files from EFS confirming that a money code was issued, but no advance is created in the TMS until the money code is actually used. This is because until a money code is used, part or all of it can be voided, and you would not be charged for that amount. The advance will be created for the amount of the money code that was actually used.

How can I fix a QuickBooks sync vendor error?

If you are receiving error codes about invalid vendor records, edit the driver or carrier record in Ditat. This will prompt the system to reset that vendor for the next sync.

After editing, the vendor should sync successfully and you will see a one-time message confirming the vendor had an issue that has been resolved.

My driver quit. How do I delete their record when I get a message saying associated records exist?

Records such as messages and trip information are still linked to the driver in the system and must be handled before the record can be removed. Follow these steps:

1. Edit the driver record and remove the device from the driver's profile.

2. Mark the driver's record as Inactive.

Once the record is inactive, the system will automatically purge the associated data after the standard retention period has passed. At that point the inactive driver record can be removed.

How do I move a device from one driver to another?

A device can only be associated with one driver at a time. To reassign a device:

1. Go to Maintain Drivers and open the current driver's record. Clear the device field and save.

2. Open the new driver's record, add the device, and save.

What are the file size limits for uploaded documents?

• Upload limit: 25 MB

• Attachment limit: 5 MB

The following rules apply when a file is processed:

• Files under 25 MB will be uploaded to the server.

• Non-PDF files under 5 MB will be attached without any changes.

• PDF files will have their page sizes checked. If any page exceeds 300 KB, the system will convert the pages to black and white to reduce file size. If the converted file is under 5 MB, it will be attached successfully.

Tip: When uploading images, use JPEG format to prevent the system from converting the file during the attachment process.

I want fleet owners to see only their own trucks when they log in. How do I set that up?

This is useful when part of your fleet is owned by another company. The owner wants to track their own trucks while your dispatchers manage them. Follow these steps:

1. Create a new group called Fleet Owners. Configure this group with minimal permissions that allow these users to log in and view the appropriate pages

   

2. Create a second group called FleetXYZ (or the fleet owner's company name). Do not assign any permissions to this group — it is used only for messaging and grouping assets.

3. Assign each driver from the owner's fleet to the FleetXYZ group by specifying the Dispatch Group in Maintain Drivers.

4. Create a user account for the fleet owner. Add the user to both the Fleet Owners group (which grants login permissions) and the FleetXYZ group (which controls which assets they can see).

5. Add your own dispatchers to the FleetXYZ group so they can also see and dispatch those assets.
   

How do I stop receiving duplicate journal/vendor entry error messages when syncing with QuickBooks Online?

In QuickBooks Online, go to your account settings and find the option to warn about duplicate entries. Set this to Off to stop receiving these warnings.

What does "Error generating token, code: 5" mean when trying to log in?

This error is related to the API user token limit. A maximum of 1,000 tokens can be generated within a 4-hour period. If this limit is reached, you will see this error when attempting to log in.