Maintain Email Accounts

To access: System → Maintain Email Accounts

Click here for information on how to use a data entry window.

SMTP Info for common email accounts

Provider-Specific Setup

Gmail

Gmail accounts require 2-Step Verification and an App Password to work with Ditat.

Step 1 – Enable 2-Step Verification:

1. Go to your Google Account settings and navigate to Security → Sign in to Google → 2-Step Verification.

2. Turn 2-Step Verification On.

Step 2 – Create an App Password for Ditat:

Once 2-Step Verification is enabled, navigate to the App Passwords section in your Google Account security settings.

Create a new app password and name it Ditat.

Copy the generated password and enter it in the Password field in your Ditat TMS email account setup.

Business Gmail Accounts

For business Gmail accounts, you may need to manage access to less secure apps through the Google Admin console:

1. Sign in to your Google Admin console using an administrator account.

2. From the Home page, go to Security → Less Secure Apps.

3. To apply the setting to all users, leave the top organizational unit selected. Otherwise, select a specific child organizational unit or configuration group.

4. Choose one of the following settings:

   • Disable access to less secure apps (Recommended) – Users cannot enable access to less secure apps. Any open connections from less secure apps will time out when they attempt to refresh.

   • Allow users to manage their own access – Users can individually enable or disable access to less secure apps.

5. Click Save.

Once complete, you can enable "Allow Less Secure Apps" on any individual accounts you wish to use for sending emails from Ditat.

Yahoo Setup

Yahoo accounts may require a temporary third-party app password to be created for use with Ditat.

Office 365 Setup

Office 365 accounts may require Multi-Factor Authentication (MFA) to be disabled to allow Ditat to connect.

Disabling Multi-Factor Authentication on Office 365

GoDaddy

If a GoDaddy email account is returning email sending limit errors, this is likely caused by batch size. GoDaddy may flag large email batches as spam. It is recommended to keep email batches to 25–30 records or fewer.

Email Relay Service Providers

As Microsoft and other email providers continue to update their security requirements, we recommend routing outbound Ditat email through a dedicated SMTP relay service rather than authenticating directly into your Microsoft mailbox.

Why this is changing

Microsoft is retiring password-based SMTP authentication because it cannot enforce multi-factor authentication (MFA). This is an industry-wide security change — Google made the same move previously. As it currently stands, password-based SMTP authentication continues to work through 2026 and is only disabled by default at the end of the year. Administrators can re-enable it if needed, and no final removal date has been set ahead of a planned 2027 announcement.

What we recommend

Route your outbound Ditat email through a dedicated SMTP relay service. Ditat uses SMTP2Go internally for the same purpose — it allows multiple programs to send email through your domain without granting them unnecessary access to your mail environment.

The following relay providers are all compatible with Ditat's SMTP configuration:

This approach:

• Keeps MFA enabled across your tenant

• Limits the credential shared with Ditat to a sending-only key with no access to your mailbox, SharePoint, or other M365 resources

• Works regardless of whether your mail lives in Microsoft, Google, or another provider

• Is unaffected by Microsoft's upcoming changes since outbound mail no longer routes through their servers

What this is not

This is not a new email address or mailbox, and there is nothing additional to monitor. Your mail still goes out from your own domain.

How to set it up

Setup is a one-time process:

1. Create an account with your chosen relay provider.

2. Verify your domain with the relay provider.

3. Enter the relay credentials into the same SMTP screen you use today in Ditat.

Note: Ditat's email setup supports any standards-based SMTP relay service. The configuration screen will not change — only the credentials you enter will point to your relay provider instead of directly to Microsoft or Google.